If you have had a text about your prescription or a pharmacy service, it is most likely a genuine message from your pharmacy. Your pharmacy uses Pharmlogic to send messages such as "your prescription is ready to collect". A genuine pharmacy message will never ask you for your bank details, card number, PIN or a password.
If you are ever unsure, do not click any links. Contact your pharmacy directly using a phone number you already have for them, such as the one on your prescription bag or their website, and ask if they sent it.
How to tell a genuine message
It comes from your pharmacy. The sender usually shows your pharmacy's name. The message is about your prescription or a service your pharmacy offers.
It does not ask for sensitive details. A genuine pharmacy message will never ask for your bank details, card number, PIN or any password. Some pharmacy services do have a fee, but if a message asks you to pay, check with your pharmacy first using a number you trust.
Any link goes somewhere sensible. Links in genuine messages usually go to a short web address or your pharmacy's own website. If a link looks odd or unexpected, do not tap it.
It matches what you would expect. For example, a message that your prescription is ready, an invite to a service, or a form to fill in before an appointment.
Signs of a scam
Be careful if a message:
Asks for your bank details, card number, PIN or a password.
Asks you to pay through a link you were not expecting, or pressures you to pay straight away.
Pressures you to act immediately or threatens to cancel something.
Comes from a sender you do not recognise and does not mention your pharmacy.
If a message does any of these, do not tap any links and do not reply with personal details. If you were expecting to pay for a pharmacy service, check with your pharmacy directly using a number you trust before you pay.
What to do if you are not sure
Do not tap any links in the message.
Do not reply with any personal or payment details.
Contact your pharmacy directly, using a phone number you already trust, and ask whether they sent the message.
Good to know
Your pharmacy chooses when to message you, for example when a prescription is ready. Pharmlogic is the tool your pharmacy uses to send those messages.
You can ask your pharmacy to stop texting you at any time. See "How to stop receiving texts (STOP)" in Related articles.
If a message asks you to complete a form, that is a normal part of some pharmacy services. See "I've been asked to complete a form".
FAQ
Why did I get a text from my pharmacy?
Your pharmacy sends messages to keep you informed, for example to tell you a prescription is ready to collect, to invite you to a service, or to ask you to complete a form before an appointment. These are sent using Pharmlogic.
The text has a link. Is it safe to tap?
Links in genuine messages usually go to a short web address or your pharmacy's own website. If you are unsure, do not tap it. Contact your pharmacy directly using a number you trust and ask if they sent it.
It is asking me to pay. Is that genuine?
Some pharmacy services do have a fee, so a request to pay is not always a scam. But a genuine pharmacy message will never ask for your bank details, card number, PIN or a password. If you are asked to pay, do not tap a link you were not expecting. Contact your pharmacy directly using a number you trust and check before you pay.
How do I stop getting texts?
You can ask your pharmacy to stop messaging you. See "How to stop receiving texts (STOP)" in Related articles.
Related articles
Still need help?
If you are not sure whether a message is genuine, contact your pharmacy directly using a phone number you already trust, and ask if they sent it. Do not tap any links or share personal details until you are sure. If you have a technical question about Pharmlogic, the software your pharmacy uses, you can send us a live chat message using the black button at the bottom right of the page.