If your pharmacy has asked you to complete a form, they will have sent you a text or email with a link. Tap the link, confirm your identity if you are asked to, answer the questions, and submit the form. You do not need to log in or create an account.
Your pharmacy can send you a form to collect information, for example to prepare for an appointment or to offer a service. It usually takes only a minute or two.
How to complete the form
Open the text or email from your pharmacy and tap the link.
If you are asked to confirm your identity, enter your date of birth. This checks the form has reached the right person.
The form opens in your web browser. Read any instructions at the top.
Answer the questions. Some may be required before you can continue.
Select the button to submit the form when you are done.
You will see a confirmation that your answers have been received.
Good to know
No login needed. You do not need a password or an account. You may be asked to confirm your date of birth so the form reaches the right person.
Your answers go to your pharmacy. They use them to prepare for your appointment or for the service you are being offered.
You can usually complete it on your phone. The form is designed to work in your phone's web browser.
If the link has expired, contact your pharmacy and ask them to send it again.
FAQ
Do I need an account or password to fill in the form?
No. Your pharmacy's form opens straight from the link. You do not need to log in or create an account. You may be asked to confirm your date of birth so the form reaches the right person.
Why am I asked for my date of birth?
Some forms ask you to confirm your date of birth before you start. This is a quick check that the form has reached the right person and helps protect your information. If it does not match, check the day, month and year and try again, or contact your pharmacy.
Is it safe to tap the link?
Links in genuine pharmacy messages are safe to use. If you are unsure whether a message is really from your pharmacy, see "Is this text really from my pharmacy?" in Related articles, or contact your pharmacy directly to check.
The link does not work or has expired. What do I do?
Contact your pharmacy and ask them to send the form again. Links can expire after a while for your security.
I made a mistake on the form. Can I change my answer?
Contact your pharmacy and let them know. They can tell you whether to complete the form again or update your details another way.
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Still need help?
If your question is about your care or the questions on the form, contact your pharmacy directly. They can resend the link or take your details another way. If the link will not open or something is not working, you can send us a live chat message using the black button at the bottom right of the page.