To stop receiving texts from your pharmacy, contact your pharmacy and ask to be removed from their messages. Your pharmacy controls who it messages, so asking them directly is the surest way to stop.
Pharmacies send texts to keep you informed, for example when a prescription is ready. If you would rather not receive them, your pharmacy can stop sending them to you or update how they contact you.
Ask your pharmacy to stop
Contact your pharmacy. You can call them, or tell them in person next time you visit.
Ask them to stop sending you text messages, or to remove your number from their messages.
If you still want to hear about your prescriptions another way, let them know how you would prefer to be contacted.
Your pharmacy can then stop messaging you or change your contact preferences.
Good to know
Your pharmacy decides who it messages. Asking your pharmacy directly is the most reliable way to stop.
Stopping texts may mean you miss useful reminders, such as when a prescription is ready. Ask your pharmacy how else they can let you know.
If a message offers a way to opt out, you can use it, but contacting your pharmacy makes sure your request is recorded against your details.
You can change your mind. Ask your pharmacy to start messaging you again at any time.
FAQ
How do I stop texts from my pharmacy?
Contact your pharmacy and ask them to stop sending you texts, or to remove your number. They control who they message, so this is the surest way to stop.
Will replying to the text stop the messages?
Contacting your pharmacy directly is the most reliable way to be removed, because your request is recorded against your details. If a message offers a specific way to opt out, you can use that as well.
If I stop texts, will I still get my prescriptions?
Yes. Stopping texts only stops the messages. It does not affect your prescriptions. You may miss reminders, so ask your pharmacy how else they can keep you informed.
Can I start getting texts again later?
Yes. Contact your pharmacy and ask them to start messaging you again whenever you like.
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Still need help?
If you want to stop receiving texts, contact your pharmacy directly and ask to be removed from their messages. They control who they message, so they can update your contact preferences for you. If something technical is not working, you can send us a live chat message using the black button at the bottom right of the page.